General Terms & Conditions for Digital Subscription


The Canadian HR Reporter group, part of Key Media Canada (HR) Ltd, is made of up three publications: Canadian HR Reporter, Canadian Employment Law Today and Canadian Labour Reporter. A subscription to any brand within the Canadian HR Reporter group is subject to the following terms and conditions.

Managing your subscription and accessing digital content

You will be required to provide personal information, enter an email address and to nominate a password during the subscription payment process. By completing the process, you agree to provide accurate, current, and complete information about yourself.

When you sign up for a CHRR subscription, we collect your contact information and account credentials. You can read our Privacy Policy here.

After successfully purchasing a subscription, you will be sent an email for us to verify your email address.  Please follow the instructions on the email confirmation that will be sent to you. If you do not receive an email within 24 hours, please contact Subscriptions on [email protected] – please make sure to check your spam folders before doing so.

Once verified, you will be able to use this email address and password to login and access subscriber-only content on for the duration of your subscription. The login details associated with your subscription must not be shared with any other person, you agree to maintain the security of your login details and will be fully responsible for all use of the website and e-newsletter made using your login details. Please notify us if you become aware of any unauthorized use of your login or any other breach of security.

You can manage your account and request modifications through

We will endeavour to allow uninterrupted access to e-newsletters, but access may be suspended, restricted, or terminated at any time. We have no responsibility for the content of any third-party websites that may be accessed via any links in our website or e-newsletter.

Processing and payment

All subscriptions under the new CHRR subscription plan will renew automatically unless otherwise specified at the time of subscription. Payment for subscriptions will be auto-charged to your nominated payment method. If your payment method becomes invalid, or your payment is rejected, your subscription may automatically be canceled, and unlimited access revoked. If your subscription is cancelled due to such a payment issue, Key Media Canada (HR) Ltd makes no guarantee that the same subscription at the same price will still be available to you.

 If you wish to opt-out of auto-renewing your subscription, you may notify us of your intent by emailing Subscriptions at [email protected] at least three (3) business days before your next billing date, otherwise, we may not be able to stop your next payment from being deducted.


Unsubscribing from an e-newsletter

You can unsubscribe from your e-newsletter at any time by clicking on the unsubscribe link at the bottom of the email.

Opting out of receiving e-newsletters or any other email communication otherwise related to your subscription does not constitute the cancellation of your subscription.

Cancelling the auto-renewal of your subscription

You can cancel the auto-renewal of your subscription by contacting Subscriptions, using either of the following options:

  • Call us on +1 416 6448740
  • Send an email that includes your full name and subscription number to [email protected]

You must notify us of cancellation at least three (3) business days before your next billing date. When you cancel, you cancel only future charges associated with your subscription and the cancellation will become effective at the end of your current billing period. Cancellation part way through a billing period does not entitle you to a refund for unused parts of your subscription. You will continue to have the same access and benefits until the end of your current billing period. Your cancellation request must be made at least three (3) business days before your next billing date otherwise we may not be able to stop your next payment from being deducted.

If you email a cancellation request to [email protected] and we are unable to identify your subscription from the information you have provided, we will respond directly to your email to request further identifying information. If this occurs, you must reply to our email otherwise your subscription will not be cancelled.

Once the auto-renewal has been cancelled, you will receive an email confirmation. If you do not receive an email confirmation, you must firstly check your spam folders, and then contact us using one of the methods above.

If you are due a refund, to be issued at Key Media Canada (HR) Ltd's discretion, we will refund your money by sending a cheque or reimbursing your credit card. The method will be determined by your initial method of payment. Please note that it may take up to sixty (60) calendar days for Key Media Canada (HR) Ltd to process the cancellation of an order.

Key Media Canada (HR) Ltd reserves the right to change any pricing, product, or offer without notice. Key Media Canada (HR) Ltd also has the right to charge an appropriate Administration Fee for the calculating and processing of refunds.

For more information, or to contact Subscriptions:

These terms and conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the laws of the Province of Ontario and the laws of Canada.   We each agree to submit to the exclusive authority of the courts of Ontario in connection with matters concerning these terms and conditions.