'It's very bad news for organizations, especially if they are laying off high performers'
Workers disagree on definition, while few employers measure it, finds report
Study provides 'first empirical evidence' of generative AI's impact in customer service setting
Best practices: 'You've got to be really clear in communicating how that information will be used'
'If you can’t link it to a business impact, you probably shouldn't be doing the program'
Job requirements may suppress natural preferences – but recognizing the consequences of personality preferences and work demands can make a big difference