TELUS highlights positive results of accent-'softening' tech for contact centre agents — amid questions about bias, consent, disclosure
Survey shows top areas where AI is falling flat after employers replace people with new tech
Evaluation of 20 platforms highlights inaccuracies, fabrications that could result in 'inadequate or harmful treatment plans'
Court sides with senior tech worker whose role was targeted for automation and was ultimately fired
With costs rising, employers should focus on AI outcomes, not usage, say experts
Expert explains why treating AI as cost‑cutting project will be ‘lose‑lose situation’ for employers
