TELUS highlights positive results of accent-'softening' tech for contact centre agents — amid questions about bias, consent, disclosure
Evaluation of 20 platforms highlights inaccuracies, fabrications that could result in 'inadequate or harmful treatment plans'
AI agents popular for hiring, performance evaluations, finds KPMG survey – but ROI still lacking
20,000 telecom jobs lost over past 10 to 15 years, says union detailing concerns before Standing Committee in Ottawa
‘Migrating to a secure, AI-ready platform is only becoming more urgent’
Carolynn Ryan, Karen Bateh discuss strategic workforce planning, changing skills for HR, real-use cases and AI agents
