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MISSISSAUGA, Ont. — Air Canada is in full apology mode after a passenger filmed workers dropping luggage from a height of about 20 feet from the boarding gate into a bin. Dwayne Stewart, of Abbotsford, B.C., filmed the video while on the tarmac before a flight to Vancouver, according to Global News. The luggage being dropped was carry-on luggage — where people often stow valuables such as laptops and other electronics — that wouldn’t fit on the plane. "Sorry, Air Canada, this is a fail," said Stewart in the video, which was posted on YouTube. Air Canada immediately took to Twitter to apologize. "This clearly goes against our standard baggage-handling procedures which dictate that gate-checked bags are to be hand-carried down the ramp," it posted. "An investigation into this has been launched." Angela Mah, an Air Canada spokesperson, told the CBC the airline was trying to identify those involved, saying their "employment will be terminated pending the outcome of our investigation." Some observers are pointing the finger not at the poorly behaving employees but the airline itself for not having a better method to deal with gate-checked baggage.
