Trust a major issue in telecommuting, says study

But teleworkers more satisfied with employer than office colleagues

Research from software company Intranet Dashboard shows companies are forfeiting telecommuting productivity benefits because they lack trust in their employees. The U.S.-based survey finds 70 per cent of respondents were restricted from teleworking, largely because of a lack of trust in employees and concerns regarding reduced productivity, document safety, bandwidth issues and IT infrastructure costs.

The survey also found flexible schedules are more important to motivate and retain staff over base compensation, monetary bonuses, equity incentives and rewards programs.

Another analysis by Kenexa, a provider of talent acquisition and retention solutions, found employees who work remotely or from their homes out-scored those at the office when it comes to pride in an organization, confidence in its future and willingness to recommend the organization as a place to work.

The study found more than 73 per cent of telecommuters were satisfied with their employers, compared to 64 per cent of office-bound workers, and 63 per cent of at-home workers said their boss did a good job of “people management” compared to 56 per cent of those in the office each day.

Remote and home-based employees feel more favourably that their company has open, honest two-way communication and senior management show more concern for the well-being and morale of team members, giving employees a clearer picture of where the company is headed.

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