Video interview: ADP Canada on hybrid work, engagement and workplace wellbeing
Canadian HR Reporter recently sat down with Jim Lord, President of ADP Canada, after the company was named a 2025 Reader’s Choice Award winner for HR. For Lord, this recognition reflects the trust and appreciation of HR professionals across the country.
“It’s really validation from the people that matter most to us,” said Lord. “Having HR professionals across Canada recognize ADP in this way is very exciting. It highlights our local expertise, with nearly 3,000 Canadian associates focused every day on this market.”
ADP has been embedded in the Canadian HR community for 46 years, with a global presence spanning 140 countries. Lord, who has spent nearly three decades with the company, emphasized that the pace of change in HR shows no signs of slowing down.
“The world of work hasn’t slowed down, and the challenges HR leaders face are accelerating with technology and shifting workforce expectations,” he said. “We help our clients prepare for the next anything.”
Recent ADP research has highlighted key trends for HR professionals, from workforce agility to employee engagement. Lord noted that insights can help leaders pivot quickly:
“They help turn moments of uncertainty into strategy, allowing HR practitioners to address issues before they become real business challenges.”
Regarding engagement, Lord pointed to hybrid work and strong leadership as critical drivers:
“Employees don’t leave companies; employees leave managers. The most engaged employees work on the most successful teams.”
ADP’s Happiness at Work Index also tracks how factors such as seasonality and external events, like wildfires, influence workplace sentiment. For Lord, this underscores the evolving role of HR leaders in supporting employee wellbeing.
“There are things HR practitioners can do proactively, but it’s also about being aware of outside influences that may affect your workforce.”
To learn more about Jim Lord’s full insights on HR trends, engagement, and the future of work — watch the full interview here.
