Hotline investigates labour misconduct

Dubai authorities launched a new service for workers to report complaints about unfair labour practices

A new hotline to protect workers’ rights is a hit in the United Arab Emirates with the Dubai Police receiving a number of complaints and dispatching teams to more than 23 labour camps to help settle disputes.

Ten of the calls that the Dubai hotline received since opening the phone lines on Monday were regarding delays in salary payment.

Lieutenant-General Dhahi Khalfan Tamim, commander-in-chief of Dubai Police, is personally supervising the complaints from labourers and is working to ensure that workers in the labour camps receive their pay without further delay.

The Human Rights Care Department put up posters and bulletin boards in labour camps informing the labourers of their rights and the installation of the hotline to register complaints.

Employers who remove the posters or bulletin boards without police permission will be formally charged.

The department has also formed two teams, one each for Bur Dubai and Deira. Each team has visited more than 10 labour camps and will continue their visits until all camps in the emirate are covered.

Police reported that during their visits to the camps, they found that many employers were providing good accommodations and were complying with labour laws and regulations.

Workers can call the hotline any time of the day or night and the Human Rights Care Department will then assign a team to investigate the complaint.

The team will make an attempt to solve the problem amicably. If they fail, the complaint will be reported to Lt-Gen. Dhahi Khalfan for further action.

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