Best practices: 'You've got to be really clear in communicating how that information will be used'
Information copied from book of business not technically taken from owner
Collective agreement required proclamation; holiday specified for federal employees
'This is not… your typical arm's-length employer and employee – these are family members'
'It's certainly a warning to employers that this can lead to expensive, protracted litigation'
'We're going to hit your pocketbook, and you will be behind bars for a long time'
