Walmart reassures employees as it touts tech investments

Shift to e-commerce won’t come at workers’ expense: Company

Walmart reassures employees as it touts tech investments
Walmart is successfully using e-commerce to boost sales but does not want to alienate workers who have helped drive gains. REUTERS/Mike Blake/File Photo





FAYETTEVILLE, Ark. (Reuters) — Wal-Mart Stores Inc. executives on Friday reassured workers they remained integral to the company's success as they highlighted investments in online sales and other technology to compete with rivals like Inc.

Walmart is successfully using e-commerce to boost sales but does not want to alienate workers who have helped drive gains with improved customer service and higher morale following a rise in base pay to $10 an hour.

"We will compete with technology, but win with people," chief executive Doug McMillon said at Walmart's annual shareholder meeting where all the company's board member nominations were approved. "We will be people-led and tech-empowered."

The nod to store employees and the retail workforce was a departure from past years when the company focused shareholder presentations on the technology it was adopting to close the online gap with Amazon and beat other competitors.

The shift followed complaints by labour groups that Walmart had to do more for workers, despite the company's $2.7 billion investment in employee training and wages in 2015 and the 2016 wage increase to $10.

McMillon's comments capped a three-day media event during which the company announced initiatives like a test program that allows store workers to deliver packages ordered on the retailer's website and the use of blockchain technology to ensure safety in its food supply chain.

Walmart's investments in technology helped deliver a 63 per cent rise in first quarter online sales, up from 29 per cent growth in the fourth quarter and 20 per cent in the third quarter. Its results have also outshined rivals like Target, department-store chains and apparel retailers.


The shareholders meeting at the Bud Walton Arena in Fayetteville, Ark., was packed with 14,000 people, including workers from around 27 countries and shareholders. The company tapped Blake Shelton to host the show which included pop stars like Gwen Stefani, Mary J. Blige and Rachel Platten.

Walmart's shareholders approved all 11 company-recommended board members and voted in-line with company wishes. None of the four shareholder proposals put forward were approved. One from Making Change at Walmart, part of the United Food and Commercial Workers Union, called for an independent chairman to act in the interests of Walmart's hourly workers.

"How can any Walmart associate build a better life when they have been with the company for five years or more and they make $9 or $10 an hour," said Amy Ritter from the labour group, who presented the proposal.

For years, influential proxy advisory firms have recommended shareholders vote in favor of an independent board chairman without ties to management or the founding family, ever since bribery allegations several years ago exposed serious board oversight failures.

About 51 per cent of Walmart's stock is controlled by the Walton family and current chairman of the board Greg Penner is married to the grandaughter of Walmart founder Sam Walton. 


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