What are the fastest-growing roles for 2021?

Customer service reps, delivery drivers and retail workers top list

What are the fastest-growing roles for 2021?
Delivery drivers are among the fastest-growing roles for 2021.

With the world still dealing with the COVID-19 pandemic, a couple of essential worker roles made it to the list of the fastest-growing roles this year, according to Randstad Canada’s career forecast for 2021:

  • customer service representatives
  • delivery drivers
  • essential retail workers
  • security analysts and architects
  • administrative assistants
  • procurement and supply chain specialists
  • IT and support desk specialists
  • warehouse workers
  • cleaners and maintenance workers
  • registered nurses

Canada's healthcare system faced a shortage of registered nurses before the pandemic, notes Randstad, and the influx of COVID-19 patients at hospitals, clinics, long-term care homes and other healthcare facilities made that shortage more acute than ever.

Remote work

Meanwhile, the most in-demand remote work roles in 2021 are:

  • call centre representatives
  • administrative assistants
  • help desk and IT support
  • HR administrators
  • IT consultants
  • data analysts
  • digital marketers
  • accountants
  • social media managers
  • project managers

While the transition to remote work may be easy for the said roles, employers need to think carefully about how they create and maintain a strong culture during this shift, says Carolyn Levy, president of Randstad Technologies.

"This is a new situation for most employers and workers. The organizations that are thriving are those that had a strong culture and sense of purpose before the pandemic," she says. "Leading a remote team demands more from managers and building connections digitally is a new skill-set for most. While technology makes it possible, it can only succeed if organizations lead with empathy, and invest in building human connections in the digital world."

Thirty-five per cent of U.S. HR professionals say that remote recruiting is harder than in-person recruiting, according to a report from MindEdge and the HR Certification Institute (HRCI).

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