The Newfoundland and Labrador commission sees steady increase in overall satisfaction
The Workplace Health, Safety and Compensation Commission (WHSCC) announced the results of its 2010 Employer and Injured Worker opinion surveys.
Employer opinions on overall satisfaction, effectiveness and fairness have increased steadily since 2002. In 2010, 71 per cent of employers rated the commission as effective in providing services while 70 per cent were mostly or completely satisfied with their overall experience with the commission. More than 80 per cent agreed the commission was fair to employers.
Results of the 2010 Injured Worker Survey indicate 72 per cent of injured workers rated the commission as effective in providing services and 58 per cent were mostly or completely satisfied with their overall experience with the commission. Approximately 65 per cent agreed the commission was fair to employers.
“It is important for us to seek input from our clients and see where we can improve service while still fulfilling all of our obligations under the Workplace Health, Safety and Compensation Act,” said Leslie Galway, chief executive officer of the WHSCC. “Our goal is to further improve service in 2011, remembering that our ultimate goal is to eliminate workplace injury and illness altogether. After all, that’s the best way to improve client satisfaction.”
Confidential surveys are conducted by an independent consultant regularly to gauge satisfaction levels among clients and to bring about enhancements to programs which affect client services. The surveys sampled 500 individuals at random and are accurate approximately 19 times out of 20.
Employer opinions on overall satisfaction, effectiveness and fairness have increased steadily since 2002. In 2010, 71 per cent of employers rated the commission as effective in providing services while 70 per cent were mostly or completely satisfied with their overall experience with the commission. More than 80 per cent agreed the commission was fair to employers.
Results of the 2010 Injured Worker Survey indicate 72 per cent of injured workers rated the commission as effective in providing services and 58 per cent were mostly or completely satisfied with their overall experience with the commission. Approximately 65 per cent agreed the commission was fair to employers.
“It is important for us to seek input from our clients and see where we can improve service while still fulfilling all of our obligations under the Workplace Health, Safety and Compensation Act,” said Leslie Galway, chief executive officer of the WHSCC. “Our goal is to further improve service in 2011, remembering that our ultimate goal is to eliminate workplace injury and illness altogether. After all, that’s the best way to improve client satisfaction.”
Confidential surveys are conducted by an independent consultant regularly to gauge satisfaction levels among clients and to bring about enhancements to programs which affect client services. The surveys sampled 500 individuals at random and are accurate approximately 19 times out of 20.
