A new accountability for personal performance (Guest commentary)

Give staff decision-making flexibility to create an agile organization

Some leaders want to control decisions at every level of an organization, even if they hate to admit it. A senior leader who randomly checks in on lower levels, points out errors and pressures others to conform to her expectations is communicating loudly and clearly who is in control of every level’s quality of work. As a result, lower levels do not feel ownership of their work because they have limited decision-making power. This is the main pitfall of command and control.

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