Employees must always take high road

These days, when you're talking to one person, you're talking to a thousand'

Some people are just jerks. That applies to CEOs and front-line customer service reps. It applies to salespeople and it applies to customers. It applies to neighbours, co-workers and drivers on the road — it’s just an unfortunate fact of life.

Some people are always jerks; some just temporarily turn into idiots when backed into a corner or if they’re having a particularly bad day.

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