Ignore front-line leaders at your peril (Guest commentary)

Employees who need the most care often paired with least-prepared leaders

We’ve all heard the old adage, “Employees join great companies, but quit bad managers.” It’s true. Based on research, the key driver of engagement is the relationship with one’s direct manager. If line managers are disengaged, their employees are more likely to be disengaged themselves. However, we woefully under invest in supervisory training.

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