Why managers keep eyes shut tightly (Guest commentary)

Confronting performance issues makes managers feel like a 'bad' person

By the time George missed the big deadline, his manager Juliana had already gone through several months of pretending there was no problem. Her long-standing, positive relationship with George prevented her from addressing the decline in the quality of his work, his lateness and withdrawal. Now, faced with a problem to which she couldn’t turn a blind eye, Juliana cringed at the idea of having to take action.

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