'They were trying to rely on a policy but they applied it rigidly, and that's not going to cut it'
![Air Canada worker paid $30,000 after seeking accommodation](https://cdn-res.keymedia.com/cdn-cgi/image/f=auto/https://cdn-res.keymedia.com/cms/images/ca/126/0394_638429450071358111.png)
“The steps an employer takes to accommodate an employee is just as important as the accommodation itself - it’s going to be hard to show you’ve accommodated the employee to the point of undue hardship if you don’t follow the proper process.”