Outsourcing in spotlight with CIBC replacing staff

Transparency, communication, outplacement support key to seamless staff transition, say experts

Outsourcing in spotlight with CIBC replacing staff
CIBC faced a backlash recently after revealing it had decided to outsource some of its Canadian operations to workers in India. Credit: Chris Wattie (Reuters)

Bringing back memories of a “scandal” involving RBC in 2013 — when the bank laid off staff and transferred the work to temporary foreign workers in Canada — CIBC made the news recently.

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